Privacy Policy

1. Who We Are

SPINE-X is operated by JOY & PILATES (이하 "JOY & PILATES"), located at T-Tower 13F, 21 Yangji-ro, Gwangmyeong, Gyeonggi-do, Republic of Korea. This website ("spinex.co.kr" or the "Site") is managed by Dr. Ji Young Lim, D.C.

For privacy-related inquiries, contact us at: info@spinex.co.kr

2. Information We Collect

We collect personal information only when you voluntarily provide it through:

• Consultation request forms — name, email address, phone number, country, and a description of your condition
• Contact forms — name and email address
• Cookies and analytics — pages visited, time on site, browser type, and approximate geographic location (see Section 5)

We do not collect sensitive medical records, payment information, or government identification numbers through this Site.

3. How We Use Your Information

Information you submit is used solely to:

• Respond to your consultation request or inquiry
• Schedule appointments and follow up on your care
• Send service-related communications (not marketing, unless you opt in)
• Improve the quality and relevance of content on this Site

We do not sell, rent, or trade your personal information to any third party.

4. Data Retention

Consultation request data is retained for up to 2 years to support continuity of care. You may request deletion at any time by contacting us.

5. Cookies & Third-Party Services

This Site uses the following third-party services that may set cookies or collect usage data:

• Google Analytics — anonymized traffic analytics. See Google's Privacy Policy. You can opt out via Google Analytics Opt-out.
• Google AdSense — we may display ads served by Google. Google uses cookies to serve ads based on prior visits to this and other sites. See Google's ad policies.
• Fonts & Icons — Google Fonts and Lucide Icons are loaded from CDN servers. These services may log your IP address as part of the request.

You can manage or disable cookies through your browser settings. Disabling cookies may affect some Site functionality.

6. Your Rights (GDPR / Korean PIPA)

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for processing
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at info@spinex.co.kr.

7. Data Security

This Site is served over HTTPS (SSL/TLS). Consultation data is stored on a secured server hosted on AWS (Seoul region). We apply industry-standard security measures but cannot guarantee absolute security of data transmitted over the internet.

8. Children's Privacy

This Site is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us for immediate deletion.

9. External Links

This Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. Continued use of the Site after changes constitutes acceptance of the revised policy.